The Ponemon Institute released a shocking statistic: about 80% of all corporate data leaks is due to human error. In other words, it only takes a single staff member to cause a huge issue. Here’s a scenario: Let’s say that you have an employee, Betty. Betty is lovely. We love Betty. But when Betty is checking her personal email during her lunch break and sees she has an offer that promises a 10-pound weight loss in only a week, she clicks the link. She wants to learn more about it, so she clicks the link in the email. What she doesn’t realize is that by clicking that link, she just installed a virus onto the computer. In addition, the virus now has access to your company’s network.
This was a very simple act, one that most of us do every day. However, this is why it is so important that your staff is up to date on security awareness. How can you do this? Here are some tips:
- Present your staff with information about being aware of security, and then come up with a set up where you send them a link they want to click on. This is a process known as “phishing simulation.” If your staff members click on the links, and they probably will, it will take them to a safe page. However, on the page is a message telling them that they fell for a scam, and though they are safe this time, there could be great repercussions.
- The staff members who click the link should be tested again. This way, you will know if the message got through.
- Make sure when you give these tests that it isn’t predictable. Send the emails at different times of day and make sure they look different and have a different message. For instance, don’t send the “lose 10 pounds” email twice.
- Think about hiring someone, a stranger, who will try to get your staff to give them sensitive information about your company over the phone, through email, or even in person. This is a valuable test, as it helps you to determine who the “weak links” are in your company.
- Give your staff quizzes throughout the year to see who is paying attention to security.
- You should focus on education, not discipline, when you are doing this. Don’t make them feel bad or punish them. Instead, make sure they know what they did wrong and work on not doing it again.
- Ensure that your team knows that a data breach can also result in financial, legal, and criminal problems.
- Schedule checks of workstations to see if any employee is doing something that might compromise your company’s sensitive data. This includes leaving information on a screen and walking away.
- Explain the importance of security to your staff, and encourage them to report any activity that seems suspicious.
- After training and testing your staff, make a list of all concepts that you want them to understand. Look at this list often, and then evaluate it time and time again to see if anything needs changed.
- Don’t forget company officers. When company officers are omitted from this kind of training it poorly reflects on the organization. Some security personnel are afraid to put their Executives on the spot. That is a huge mistake. Security starts from the top.
Remember, there is nothing wrong with sharing tips with your staff. Post them around the office and keep reminding them to stay vigilant. This helps the information to remain fresh in their minds, and helps you to recognize those who are taking security, seriously.
Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.