Posts

Study Shows 67% of Employees Expose Sensitive Data Outside the Workplace

/in /by

IDC, an IT analyst firm, estimates that the mobile worker population could reach 1.3 billion by 2015, meaning, they access workplace data outside the workplace. This is risky because it exposes data to hackers.

2DIn fact, the safety of what’s displayed on the computer screen in public is of huge concern. The 3M Visual Data Breach Risk Assessment Study provides some troubling findings.

First off, 67 percent of workers expose company data beyond the workplace, including very sensitive information. Typically, the employee has no idea how risky this is. It’s as easy as the crook capturing data, that’s displayed on a screen, with a smartphone camera as he passes by or secretly looks on continuously from nearby.

And there’s little corporate policy in place to guard against this. The study says that 70 percent of professional employees admitted their company lacked any explicit policy on conducting business in public. And 79 percent reported that their employer didn’t even have a policy on privacy filter use.

Either communication about policies with employees is feeble, or attention to visual policy from the decision makers is lacking.

An increasing number of people are taking their online work to public places, but if they knew that company data was properly protected from roving snoops, they’d be more productive. Companies need to take more seriously the issue of visual privacy and this includes equipping employees with tools of protection. Below are more findings.

Type of Data Handled in Public

  • Internal financials: 41.77%
  • Private HR data: 33.17%
  • Trade secrets: 32.17%
  • Credit card numbers: 26.18%
  • SSNs: 23.94%
  • Medical data: 15.34%

Only three percent of the respondents said that there were restrictions imposed on some corporate roles working in public. Eleven percent didn’t even know what their employer’s policy was.

One way to make headway is a privacy filter because it blocks the lateral views of computer screens. Eighty percent of the people in the study said they’d use a device with a filter.

Another factor is that of enlightening workers about the whole issue. An enlightened employee is more likely to conduct public online business with their back to a wall.

Additional Results

  • In general, work is not allowed in public: 16%
  • No explicit policy on public working: 70%
  • To the worker, privacy is very important: 70%; somewhat important: 30%; not very important: 4%; not important at all: 1%.
  • Only 35 percent of workers opted to use a kiosk machine with a privacy filter when presented with two machines: one with and one without the privacy filter.

The study concludes that businesses are sadly lacking in security tactics relating to data that’s stored, transmitted, used and displayed. This is a weak link in the chain of sensitive information. Any effective IT security strategy needs to address this issue and take it right down the line to the last employee.

Robert Siciliano is a Privacy Consultant to 3M discussing Identity Theft and Privacy on YouTube. Disclosures.

10 ways to protect your Devices and Data

/in /by

Gee, it used to be just your desk computer that needed protection from cyber thugs. Now, your connected thermostat, egg tray monitor, teen’s smartphone, garage door opener, even baby monitor, are all game for cyber creeps.

7WCan’t be said enough: Install antivirus software. This software really does make a huge difference. Malware scanners are not enough, by the way. You need both: antivirus, anti-malware, though malware usually targets laptops and PCs. But don’t bet on it staying this way; Macs, mobiles and tablets are vulnerable. Don’t wait to get security applications for your smartphone and tablet. Android is particularly vulnerable.

Enrich your Wi-Fi. Turn on your WPA or WPA2 encryption. Change your router’s default password to something really unique. Update the router’s firmware. Register any new routers online. Contact the router manufacturer’s site for helpful information on making things more secure. Whenever using free public WiFi recognize your data can be sniffed out. Use Hotspot Shield whenever logging in at airports, hotels, internet cafés and more.

Don’t use outdated software. Are you still on Windows XP? Time to switch to 7 or 8. Security holes in outdated applications will not get plugged if there’s no longer support.

Power passwords. You wear a power suit; you take a power lunch, a power nap and a power walk, but do you have a power password? A power password is extremely difficult to crack. It’s at least 12 characters long, contains no dictionary words or keyboard sequences, and has a variety of symbols. You can also use a password manager to create and encrypt passwords.

OS updates: often. Many people fail to keep their operating systems updated. Big mistake. An update means that a security hole, through which a hacker could get in, has been patched. Lots of holes mean lots of entry points for hackers. If Windows alerts you to an available update, then run it. Learn about your system’s update dynamics and get going on this.

Patch up your software. Have you been getting update alerts for Adobe Reader? Take this seriously, because this software is highly vulnerable to hacking if it has unpatched holes. Any reminder to update software must be taken seriously. Don’t wait for an attack.

Wipe old hardware. Got any defunct laptops, tablets, flash drives, hard drives, etc.? Before reselling them, strip them of your data. If you want to discard them, literally hammer them to pieces.

Two-factor authentication. A long, strong password is not 100 percent uncrackable. If a hacker cracks it, but then finds he must apply a second factor to get into your account…and that second factor requires your smartphone to receive a one-time code, he’ll move on.

Don’t get duped. Never click links in e-mails. Don’t click on something that seems too good to be true (a link to naked photos of your favorite movie star). Avoid suspicious looking websites.

Stop blabbing on social media. Information you post on Facebook, for instance, could contain clues to your passwords or security questions for your bank account. Sure, post a picture of your new puppy, but leave the name a mystery if it’s the answer to a security question.

Robert Siciliano is an Identity Theft Expert to Hotspot Shield. He is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen See him discussing internet and wireless security on Good Morning America. Disclosures.

7 ways to prevent Data Theft when traveling

/in /by

The threat of data theft follows travelers; there’s never a vacation from hackers. So what should the traveler do? Anticipate snooping by hackers. This way, you can prepare for the worst.3D

  1. If you must bring a laptop, use it as a shell to access data remotely. Leave private information behind. If this is not possible, bring it with you in the form of an encrypted memory stick or have it stored online to download later.
  2. Always use comprehensive security software whenever connecting online.
  3. If you anticipate bringing your laptop or other devices along, have an IT expert install on it disk encryption software. Better yet, have the whole hard drive encrypted: This would be worthless in the hands of a thief.
  4. Install a VPN: virtual private network. The VPN will allow you to get onto websites that are blocked in some foreign countries like China. A VPN will also protect data as it’s transmitted through the air, scrambling it so that hackers can’t understand it.
  5. Use multiple layers of protection. For example, if your device has the capability, use a fingerprint scanner to verify the user’s identity in addition to password protecting your device. Any combination of these features might be built into the hardware, software or available as a peripheral.
  6. To prevent visual hacking (people spying on what you’re doing on your computer), use a privacy screen. 3M makes a great one. And be careful where you choose to work on your computer. Don’t have your back facing the open where someone can easily peer over your shoulder or even record what’s on your screen from a distance.
  7. Never leave your devices in a hotel room or unattended while you head off to the restroom or take a break from a conference meeting. Just suck it up and take it with you.

Robert Siciliano is an identity theft expert to BestIDTheftCompanys.com discussing  identity theft prevention. For Roberts FREE ebook text- SECURE Your@emailaddress -to 411247. Disclosures.

SEC comes down on Breached Companies

/in /by

If you’re wondering if businesses, who’ve been targets of cybercrime, have been properly handling the fallout, you have company: The U.S. Securities and Exchange Commission.

1SThe SEC is investigating this very issue. Key Questions Include:

  • Did the businesses adequately protect data?
  • Were investors properly notified about the breach’s impact?

One of the companies being investigated is Target Corp.

The SEC, historically, has concentrated on giving guidance to companies regarding disclosure of data-breach risks, and the SEC has traditionally also assisted with ensuring that financial companies were well-equipped against hackers.

But the SEC doesn’t like when there seems to be incomplete disclosures of the data breaches or some kind of perceived misleading information.

For example, Target didn’t disclose its breach until the day after it was first reported—by renowned security blogger Brian Krebs.

Just how much should companies say about breaches? This is being debated among regulators, corporate attorneys and activist investors.

Nevertheless, public companies owe it to investors to inform them of material compromises that could affect the investors’ decisions to sell or buy shares. A material attack, says the SEC, includes one that makes a company greatly boost what it spends on defenses, and one in which intellectual property is stolen.

Businesses in general would rather keep silent about breaches to avoid negative fallout. At the same time, it’s not easy to come up with evidence that a business should have disclosed more about a data breach than it actually did. A stolen trade secret, even, won’t necessarily be harmful to a big company’s growth or profits. The interpretation here varies almost as much as the different kinds of cyber attacks do.

Robert Siciliano is an Identity Theft Expert to AllClearID. He is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen See him knock’em dead in this identity theft prevention video. Disclosures.

Post-Data Breach Reputation Building

/in /by

You WILL be hacked. Remember that mantra if you’re a business. Business leaders need to realize the effect that a data breach would have on customers and clients—an aftermath of distrust which can take a lot of time and money to rebuild.

4HInteractions is a customer experience marketing group that released a study called “Retail’s Reality: Shopping Behavior After Security Breaches.” One of the findings is that 45 percent of shoppers don’t trust retailers with their personal information. Following a data breach, 12 percent of faithful shoppers cease shopping at that store, and 36 percent shop there less. And 79 percent of those who’d continue shopping there would more likely use cash—which means buying less.

So that’s a retailer’s worst nightmare: Non-trusting customers who are spending less (not to mention the ones who quit shopping there altogether).

This leaves retailers with two options: prevent all data breaches (not an attainable goal) or devise a plan to minimize the disastrous aftermath.

Communication and transparency with customers is crucial in the aftermath of a breach. Customers want to know that a company will rise to the occasion in the event of a breach and are more interested in how the retailer will deal with the fallout, rather than how a retailer will prevent it. After all, consumers tend to realize that hacking these days is just a part of life.

Companies should not wait till a breach occurs to figure out how to retain customer trust; they should plan ahead. Companies should be able to assess the risk related to the data they collect and have a breach response plan in place prior to a data breach.

The IT department is often on center stage following a breach, but marketing, customer service, and HR departments are also very important.

The departments should pool together to come up with a plan to reassure customers that their security is the top priority and that should a breach occur, they will do everything possible to protect their customers and restore any and all accounts that are compromised as a result.

Robert Siciliano is an Identity Theft Expert to AllClearID. He is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen See him knock’em dead in this identity theft prevention video. Disclosures.

Mailroom Error, Big Data Breach

/in /by

Data breaches need not be launched maliciously in order to be very troublesome, as was the case involving about 3,700 Medicare Advantage members. Freedom Blue and Security Blue members received risk assessment results that actually belonged to other individuals. The addresses, birthdates, member ID numbers and medical information of some members ended up in the hands of other members.

1DAnd how? An innocent mistake committed by a mailroom employee. Though there was no evidence of malicious use of this personal information, it just goes to show you how easily a person’s private information can end up in a stranger’s hands. Imagine receiving a stranger’s medical information in your mailbox. It would make you think twice about trusting the company with your personal information in the future.

Members were notified of this error after the insurer spent a month exploring how it happened. Though the unintended recipients received information about other members’ scores on mood tests, medications and results of frailty tests, at least the Social Security numbers weren’t revealed.

If a breach affects more than 500 people, law requires that the health industry alert the Health and Human Services Department, which will then launch an investigation. The affected consumers, and local news outlets, are also required to be notified.

Highmark Inc., the health insurance company whose members were affected by the mailroom breach, changed the member ID numbers of the affected members or those who might have been affected. Sixty-three members received forms pertaining to other people, and 233 never received a mailing, suggesting that their forms possibly went to other members.

As for the bumbling employee, that person was fired. The other employees are being retrained, and Highmark will implement a bar code system on all mailings, which is one proper way to track breach notification letter mailings to ensure the right pieces of mail end up in the right hands and avoid over-stuffing or mis-stuffing of envelopes..

Robert Siciliano is an Identity Theft Expert to AllClearID. He is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen See him knock’em dead in this identity theft prevention video. Disclosures.

 

Data Breaches May Result in Board Breakups

/in /by

The ripple effect continues to haunt Target: It’s expected that seven of its board of directors members may be replaced because they failed to provide effective oversight into the corporation’s data-protection risks. Boards simply need to be more proactive in safeguarding their companies against data breaches.

2DInstitutional Shareholder Services (ISS) prepared a report on the Target data breach and aftermath. The report states that Target’s board members should have been kept in the loop pertaining to protection of sensitive information and what a breach could mean to brand reputation and customer loyalty.

“The company acknowledged the need for more stringent internal capabilities to identify potential risks with less reliance on external reports which suggested the systems were robust enough,” the report says.

The report concludes that Target failed to prepare for keeping up with today’s cyber threat technology, and that this failure comes from the audit and the corporate responsibility committees.

ISS says that these committees are responsible for being in charge of risk assessment and management. This includes the risk of fraud. The inadequate oversight in these areas paved the way to the disastrous data breach.

The ISS report should be a wakeup call to board members of all businesses. Board members need to realize the importance of directing more time, energy and money toward improving security programs.

Though the dismissal of seven of Target’s total of 10 board members may seem radical, it also has a fair degree of rationale because it sends the message that boards and senior executives need to be held accountable for their company’s cyber security.

Boards need to be practically fused with their organization’s IT experts and executive team so that they have an intimate knowledge of the steps a company is taking to protect customer information—even if none of the board members are security experts. The ramifications from poor handling of a data security incident are now things that even board members must be aware of and work to prevent.

Robert Siciliano is an Identity Theft Expert to AllClear ID. He is the author of99 Things You Wish You Knew Before Your Identity Was Stolen See him knock’em dead in this identity theft prevention video. Disclosures.

Data Breach Response Planning 101

/in /by

Don’t think in terms of “if” you’ll suffer a data breach, but rather, “when.” Once you establish this mindset, it’s time for you to develop a response plan. After all, a security system that’s impenetrable has yet to be invented.

4HWhat’s even more, an amazing number of businesses don’t even have the best security system available. So again, the data breach is a “when,” not an “if.”

For starters, a response plan should include as much information about the incident as possible, remaining transparent (consult your legal team about the types of information that should and should not be disclosed) and being aggressive at managing the circumstances.

Another area to consider when developing a response plan is how the data breach will impact customers and clients—namely, their trust in the company. The Ponemon Institute states that much of the damage from a data breach stems from the loss of customer trust in the company.

Though the average number of customers who vanish following a data breach came in at 4 percent, says the study, there are enterprises that see an average “customer churn” rate of 7 percent. While it may seem small, it will undoubtedly be noticeable when it comes to the bottom line, , and the healthcare and pharmaceutical industries are just the type to suffer this degree of loss.

So how can a company prepare to retain as many customers as possible following a data breach? Be prepared, and this preparation should include a way to stay level-headed.

One way to stay cool and collected is to avoid jumping the gun when the breach occurs, because if the business is too hasty at revealing the breach, the organization will have that much less time to respond in an efficient, optimal matter. Thus, take the time to consult with experts and gather all of the facts before reacting.

Robert Siciliano is an Identity Theft Expert to AllClear ID. He is the author of99 Things You Wish You Knew Before Your Identity Was Stolen See him knock’em dead in this identity theft prevention video. Disclosures.

Data Breaches Equal Job Loss

/in /by

Is it coincidence that Beth Jacob CIO resigned from her job as chief information officer of Target Corporation? Or could this possibly be connected to the data breach that slammed Target in December of 2013, affecting as many as 70 million customers? Being a CIO is no easy task, especially when you have thousands of criminals trying to breach your networks every minute of every day.

4DTarget also announced that its information security procedures and compliance division will be completely revamped. The retail giant will also be seeking an interim CIO.

That’s not all. Gregg Steinhafel, Target’s former chief executive, recently lost his job with the retailer due to the data breach. He had been with the company for 35 years.

Should weaknesses in computer safety be blamed on Chief Executive Officers? Yes, because ultimately, the CEO is responsible for protecting the customer’s sensitive data. For instance, Steinhafel was at the helm when thieves hacked customer data records such as credit card information and home addresses, from the retailer’s computer system. Boards are also latching onto this issue and will be very influential in the before and after of a breach.

The company CEO isn’t just responsible for sales; this individual is responsible for security. Target’s data breach is a rude awakening for CEOs everywhere; data security breaches influence sales—very negatively—not to mention customer loyalty.

And then there’s the enormous expense of recovering from the breach and regaining customer trust. In Target’s case it rings in at $17 million thus far. And it is growing. Ultimately, the costs for everything related to the data breach is projected to soar into the billions.

The Secret Service, which is involved in the ongoing investigation, reports that it may take years to nail the hackers.

Law Enforcements motto is “Serve and Protect” and people gripe “where’s a cop when you need one” suggesting Law Enforcement is supposed to be there to protect us at all times. This misconception has created an entire culture of “its not my job/responsibility/problem”. YES. IT. IS. As a company front line employee, an officer or a CEO, security is your responsibility. Security is everyone’s responsibility.

Robert Siciliano is an Identity Theft Expert to AllClearID. He is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen See him knock’em dead in this identity theft prevention video. Disclosures.

Data Brokers: Walking the Tightrope

/in /by

Never mind the government nosing in on your business; there’s a much bigger snooper out there that’s mining to your personal data: thousands of companies whose names you may not even know.

2WThese “data brokers” aren’t “bad”, although a few are irresponsible. They collect and analyze your very personal information, then package it up and sell it for profit to advertisers and the government. Though this rather benign consumer marketing is nothing new, the volume and type of data has changed, thanks to the Internet, making data broking a multibillion dollar venture.

Today’s technology allows data brokers to snatch and sell information about your closest friends, medical conditions, unsavory habits, even your literal footsteps—online and offline.

Data brokers today will classify people into groups such as those with genetic diseases or poverty. These are called vulnerable consumers, with classification names such as Ethnic Second-City Strugglers.

As for medical conditions, there are classifications for particular diseases, such as multiple sclerosis and cancer. There is no legislation that regulates any of this mining into our most private information.

Surprisingly, some of these companies are also in the business of offering identity protection services to consumers.

It’s not known just where the bigger data brokers even harvest their information or to whom they are selling it.

Maybe this is because they consider their client list to be proprietary. One broker even stated that it purchases lists of financially vulnerable people from government agencies so that ultimately, those who are eligible for assistance can be identified. These government clients are public record, said the broker.

The FTC consumer protection head believes that data brokers should be required to allow consumers access to the data that’s been scooped up about them. Meanwhile, data brokers records have become attractive to criminals. Ever since the ChoicePoint breach there have been multiple info/data brokers compromised.

When considering who you choose to do business with, relationships with data brokers, especially any who are also involved with protecting your customers’ identities, should be reassessed.

Robert Siciliano is an Identity Theft Expert to AllClearID. He is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen.See him knock’em dead in this identity theft prevention video. Disclosures.