Almost 13 Million Records Breached in 2010…So Far

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According to the Identity Theft Resource Center, there have been 371 data breaches that have exposed 12,871,065 records so far this year in the United States.

NetworkWorld reports that businesses suffered the most breaches, making up 35% of the total. Medical and healthcare services accounted for 29.1% of breaches. The government and military made up 16.2% of breaches. Banking, credit, and financial services experienced 10.5% of breaches, and 9.2% of breaches occurred in educational institutes.

Even if you are protecting your PC and keeping your critical security patches and antivirus definitions updated, there is always a chance that your bank or credit card company may get hacked. I’ve received three letters accompanied by three replacement cards from my credit card companies over the last few years.

Beyond that, if someone else’s database is hacked and your Social Security number is compromised, you may never know about it unless they send you a letter or if you discover that someone has opened new accounts in your name.

In many cases, if (and that’s a big “if”) a company finds out their records have been compromised, they might provide credit monitoring of some kind. Credit monitoring is definitely something you should take advantage of. However, I wouldn’t wait for your information to be hacked and a letter to come in the mail before you take responsibility for protecting yourself.

I did a radio show today and a man called in telling a story of how he got a letter from his bank, but they didn’t activate credit monitoring for almost six months after he received the letter. With millions of records being compromised every year, consider your data breached!

Don’t waste time by only handling identity theft reactively. Do something about it now.

To ensure peace of mind, subscribe to an identity theft protection service, such as McAfee Identity Protection, which offers proactive identity surveillance, lost wallet protection, and alerts when suspicious activity is detected on your accounts. For additional tips, please visit http://www.counteridentitytheft.com

Robert Siciliano is a McAfee Consultant and Identity Theft Expert. See him discussing celebrity identity theft on CNBC. (Disclosures)

Giving Your Credit Card to a Hotel? Watch Your Statements.

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Personally, I don’t particularly enjoy staying in hotels. Sure, after a long day of travel, the hotel is a relief, but in most cases, I’d much rather sleep in my own bed. Criminal hackers, on the other hand, love hotels.

According to a recent study, 38% of all credit card breaches occur in hotels. Despite several high profile breaches that recently affected payment processors and banks, the financial services industry only accounts for 19% of breaches. Retailers came in third at 14%, and restaurants fourth at 13%.

Over the past five years or so, I’ve noticed a trend in which criminals go after the most likely targets, and those victims beef up their defenses in response. So the bad guys move on to the next most likely target – one that hasn’t learned from others’ mistakes.

Hotels are easy targets because they are all credit card-based. It is possible to reserve a room without providing a credit card number, but they don’t make it easy. And hotels themselves certainly aren’t fortresses designed to keep bad guys out. They’re designed to be open and inviting, with, at best, a bellman whose focus is assisting guests rather than guarding the front door. Maybe that mentality exists in hotels’ IT security departments, too.

The root of the issue is the hotel industry’s insufficient security measures to prevent data breaches. Many rely on older point of sale terminals and outdated operating systems, which are more vulnerable to hackers. When the recession hit, many hotels cut back and decided to hold off on upgrades. While their defenses were down, hackers slithered into their networks to steal guests’ personal financial data. Once thieves have accessed this data, they can clone cards with the stolen numbers and use them to make unauthorized charges.

As a consumer, your only recourse is to pay close attention to every single penny charged to your credit card, and dispute any fraudulent or incorrect transactions, no matter how small. Check your statements frequently and be sure to dispute all unauthorized charges within two billing cycles, or 60 days.

Canada and Mexico have adopted smart cards, which use “chip and PIN” technology, making the credit card data useless to potential identity thieves. Eventually we may see the adoption of smart cards in the U.S., which would put an end to this madness.

Robert Siciliano, personal security adviser to Just Ask Gemalto, discusses hackers hacking hotels on CNBC. (Disclosures)

Data Breaches Persist In Health Care

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In September 2009, the Obama administration’s Health Information Technology for Economic and Clinical Health (HITECH) Act went into effect, requiring hospitals and other health care organization to beef up client data protections. Despite this, a recent study found that health care data is still hemorrhaging from peer to peer networks.

A peer-to-peer, commonly abbreviated to P2P, is any distributed network architecture composed of participants that make a portion of their resources (such as processing power, disk storage or network bandwidth) directly available to other network participants, without the need for central coordination instances (such as servers or stable hosts).

In simple terms, P2P is software installed on your PC and others PCs that allows the sharing of data from each others computers.
Computerworld reports, “One of the more than 3,000 files discovered by the researchers was a spreadsheet containing insurance details, personally identifying information, physician names and diagnosis codes on more than 28,000 individuals. Another document contained similar data on more than 7,000 individuals. Many of the documents contained sensitive patient communications, treatment data, medical diagnoses and psychiatric evaluations. At least five files contained enough information to be classified as a major breach under current health-care breach notification rules.”

In my own research, digging through P2P networks, I’ve uncovered tax returns, student loan applications, credit reports and Social Security numbers. I’ve found family rosters which include usernames, passwords and Social Security numbers for entire families. I’ve found Christmas lists, love letters, private photos, videos, and just about anything else that can be saved as a digital file.

It’s no surprise data is still leaking. File sharing technologies are easier and more user friendly than ever. Faster broadband connections coupled with faster PCs and bigger hard drives make downloading files a snap. Insurance companies, doctor’s offices and hospitals all have computers and those computers are operated by people who like things that are free. Any bored employee who wants to listen to that song he heard on the way to work can simply download Limewire, eDonkey, BearShare, or any other P2P network. Within minutes, that song is on playing on the employee’s iPod, and his employer’s clients’ data is being shared with the world. This type of breech resulted in blueprints for President Obama’s private helicopter being leaked online.

The House Committee on Oversight and Government Reform has asked the Department of Justice and the FTC to help prevent illegal use of peer to peer networks, and in the same letter, asked what the government is doing to protect its citizens. But ultimately, it’s up to you to protect yourself.

Don’t install P2P software on your computer. If you aren’t sure whether a family member or employee may have installed P2P software, check for new, unfamiliar applications. A look at your “All Programs Menu” will show nearly every program on your computer. If you see one you don’t recognize, do an online search to see what it is you’ve found. You should also set administrative privileges to prevent the installation of new software without your knowledge.

If you must use P2P software, be sure that you don’t share your hard drive’s data. When you install and configure the software, don’t let the P2P program select data for you.

The Smartcard Alliance has released an in-depth report called “Medical Identity Theft in Healthcare.”

Robert Siciliano, personal security adviser to Just Ask Gemalto, discusses Medical Identity Theft on CBS Early Show. (Disclosures)

Credit Card Data Breaches Cost Big Bucks

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Javelin Strategy & Research estimates that credit and debit card issuers spent $252.7 million in 2009 replacing more than 70 million cards compromised by data breaches.

In 2009, an estimated 39 million debit cards and 33.3 million credit cards were reissued due to data breaches, for a total of 72.2 million. An estimated 20% of those affected by the breaches had more than one card replaced. I had my MasterCard replaced twice.

Javelin’s survey shows that 26%, or one out of four U.S. consumers received a data breach notification last year from a company or agency holding their personal data, including credit and debit card or checking account information.

What is very interesting is of those notified (which is required by law in most states), 11.5% were victims of identity fraud compared with only 2.4% who weren’t notified.

I’ll say this again and then explain what I think this means. They say a consumer who has been notified that his credit or debit card number was compromised is five times more likely to become a victim of identity fraud than a person who doesn’t get such a notice.

The report’s reasoning behind this is that data breaches lead to fraud. Okay, yes, I’ll agree that data breaches do lead to fraud, and my belief is that the people who were notified simply took a closer look at their statements and recognized unauthorized charges. If they weren’t notified they are no less susceptible to fraud, they are just blissfully unaware they are paying for an identity thief’s Las Vegas bender, and the fraud goes undetected.

DigitalTransactions explains, “Data breaches are one obvious pathway to fraud, but a breach alone doesn’t mean an affected consumer will become an identity-fraud victim. Banks often give free credit-report monitoring services to customers whose data may have been compromised.”

The flaw here is that credit monitoring only makes the consumer aware of new account fraud, when a Social Security number is used to open a new account. Credit monitoring has nothing to do with credit card fraud in which an existing account is compromised. Furthermore, in my experience credit monitoring is hardly ever provided when a credit card number has been compromised. Credit monitoring doesn’t help when an existing account is taken over.

“There’s a disconnect,” Javelin tells Digital Transactions News. Consumers “should pay attention to your credit reports after you’re notified, because you’re more vulnerable.”

Yes, it’s true that if you are notified that your Social Security number has been compromised, you are more vulnerable to fraud, but not more vulnerable to fraudulent charges on an existing credit card, since the bank will replace a card that is known to have been compromised. And monitoring a credit report does nothing to prevent credit card takeover fraud.

The only way to combat credit card account takeover fraud is to pay close attention to credit card statements, while credit reports and credit monitoring are essential to prevent or detect new account fraud.

I recommend checking your credit card and bank statements every day, or at least once a week, from a secure PC.

Robert Siciliano, personal security and identity theft expert adviser to Just Ask Gemalto, discusses credit and debit card fraud on MSNBC. (Disclosures)

Self-revelation Can Help Assemble a Social Security Number

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I am not done nor will I ever be done sounding that alarm, ringing that bell and informing you about how ridiculous social media is. I was asked in a radio interview today what it will take to get people to recognize they are sharing too much data. In a word, tragedy. When a home is broken into, they install a home security alarm. When someone is mugged, they take a self defense course. When planes fly into buildings, we get frisked. Being smart is understanding risk and being proactive.

Most people are smart enough to NOT give out a social security number on Facebook. However between what you say, your family, friends and colleagues say and post, your profile is becoming more complete every minute. Even your mom or wife posts her name as “First Maiden Last” because she saw someone else do it and it made sense to allow her old friends/flames to find her.

But today with all this personal information readily available there are now rumblings from academia that they have cracked the code and have assembled technologies to decipher all this information and turn it into hard decipherable data that leads to opening new accounts in your name.

The New York Times reports “computer scientists and policy experts say that such seemingly innocuous bits of self-revelation can increasingly be collected and reassembled by computers to help create a picture of a person’s identity, sometimes down to the Social Security number. So far, this type of powerful data mining, which relies on sophisticated statistical correlations, is mostly in the realm of university researchers, not identity thieves and marketers.”

SearchSecurity.com reports that researchers at Carnegie Mellon University have developed a reliable method to predict Social Security numbers using information from social networking sites, data brokers, voter registration lists, online white pages and the publicly available Social Security Administration’s Death Master File.

Originally, the first three numbers on a Social Security card represented the state in which a person had initially applied for their card. Numbers started in the northeast and moved westward. This meant that people on the east coast had the lowest numbers and those on the west coast had the highest. Before 1986, people were rarely assigned a Social Security number until age 14 or so, since the numbers were used for income tracking purposes.

From this point on I’d suggest locking down social media profiles in a way that they are not publicly accessible. Prevent anyone (except those very close to you) from seeing and reading everything about your daily activities, who you associate with and all the names and contact information of all your friends and family.

Robert Siciliano personal security expert to Home Security Source discussing cracking the code and wireless security on Fox Boston.

Is That Portable Device a Data Hazard?

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Robert Siciliano Identity Theft Expert

According to a survey of London and New York City taxi companies last year revealed that more than 12,500 devices, such as laptops, iPods and memory sticks, are forgotten in taxis every six months. Portable devices that may have troves of sensitive data.

Recent reports of identity data including names, addresses, Social Security numbers on 3.3 million people with student loans was the largest-ever breach of such information and could affect as many as 5% of all federal student-loan borrowed. A company spokesperson said the stolen information was on a portable media device. “It was simple, old-fashioned theft, it was not a hacker incident.” Lovely. That’s just ducky spokesboy.

The survey further reached out to 500 dry cleaners who said they found numerous USB sticks during the course of a year. Multiplying that by the number of dry cleaners they got a figure of approximately 9000 USBs lost and found annually.

Computerworld reports a 2007 survey by Ponemon of 893 individuals who work in corporate IT showed that: USB memory sticks are often used to copy confidential or sensitive business information and transfer the data to another computer that is not part of the company’s network or enterprise system. The survey showed 51% of respondents said they use USB sticks to store sensitive data, 57% believe others within their organization routinely do it and 87% said their company has policies against it.

It’s not just lost portable devices that are an issue. Found ones can be scary too.

Dark reading reports an oldie but goodie from Steve Stasiukonis, a social engineering master, he says those thumb drives can turn external threats into internal ones in two easy steps.

When hired to penetrate a network he says “We gathered all the worthless vendor giveaway thumb drives collected over the years and imprinted them with our own special piece of software. I had one of my guys write a Trojan that, when run, would collect passwords, logins and machine-specific information from the user’s computer, and then email the findings back to us.

The next hurdle we had was getting the USB drives in the hands of the credit union’s internal users. I made my way to the credit union at about 6 a.m. to make sure no employees saw us. I then proceeded to scatter the drives in the parking lot, smoking areas, and other areas employees frequented. It was really amusing to watch the reaction of the employees who found a USB drive. You know they plugged them into their computers the minute they got to their desks. Of the 20 USB drives we planted, 15 were found by employees, and all had been plugged into company computers. The data we obtained helped us to compromise additional systems”

I did a program recently for a client where I presented in front of other security professionals. I had my laptop set up on the stage with my presentation loaded. The client was introducing me and asked if he could load a quick file onto my laptop to assist in his opening remarks. I inserted the drive for him and my anti-virus went NUTS! Seems his flash drive had a nice little virus on it. His boss, standing right next to him said “that’s why we are phasing out non-military grade security enabled flash drives as soon as we get back.”

I checked out BlockMaster SafeStick® 4.0 – a fast and user-friendly secure USB flash drive, which streamlines military-grade security and meets those standards to protect your data. The SafeStick hardware controller encrypts all data using AES256-bit encryption in CBC-mode. Encryption keys are generated on board at user setup, and all communications are encrypted. SafeStick is protected against autorun malware, and onboard active anti-malware is available. Once unlocked, SafeStick is as simple to use as a standard USB flash drive.

The one I got just plugs in, initializes, then launches a program requiring the user to set up a password. From that point on any time the user has to access the data, a password needs to be entered.

Flash drives can be a security mess. Organizations need to have policies in place requiring secure flash drives and never plugging a stray cat into the network.

Disclosures: I have no financial ties to BlockMaster. I just like this thing.

Robert Siciliano Identity Theft Expert discussing good ole fashion identity theft on Good Morning America.

Is a Protection Dog Right for You?

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As mentioned in a previous post I’m a big believer in furry beasts as a layer of protection. My 60lb German shepherd last fall is now a 75lb GSD due to a lazy winter and a busy Daddy who hasn’t taken her out enough.

“Lola” the furriest of all beasts is all bark, love and very territorial. When anyone walks within 100 yards of the property she’s barking. If the door bell rings or someone knocks on the door forget it. All mayhem breaks out. If I or anyone enters through a door and she is even a little surprised she goes nuts.

In the event a bad guy was to walk through my door my feeling is he’d end up “sausage.” A dog is another home alarm system. It’s an extra video security system too. They often see and hear what you can’t day and night. Whenever my dog starts barking the first thing I do is check the video surveillance system monitor to see what she’s cracking about.

In the Boston area, it is reported that a German Shepherd thwarted a home invasion.

The key to getting a protection dog is to understand what a protection dog is and isn’t. First and foremost a protection dog doesn’t mean that the dog is a non stop-snarling-growling-aggressive-ready to pounce-rabid animal. Most protection dogs are relatively sublime, but aware. They respond to the call of duty when they sense a reason to.

A real protection dog is one that is trained for such a purpose. Certain breeds are more trainable and often go through a technique called “schutzhund”. German Shepherds, Malinois and Dobermans are breeds that come to mind. Generally, these dogs have what’s called “prey drive.” Prey drive is the instinctive behavior of a carnivore to pursue and capture prey.

Without prey drive the dog doesn’t have much motivation to do much, never mind put themselves in harms way.

My neighbors have these 2 little “Toto” dogs that think they are 125lbs Rottweilers. And frankly, I don’t get to close to them because they act the part too. They snarl and hiss and bark when their “Mom” walks them and they have razor sharp teeth. It’s not the size of the dog in the fight; it’s the size of the fight in the dog.

Ultimately you want a dog that is safe around you and children. Just as important the dog needs to be safe around strangers too. The dog needs to be sensitive to who or what is good, and when there is a threat. A dog that bites for no reason isn’t a protection dog; it’s a lawsuit and a burden.

Do your research to determine what’s best for you and your family. No matter what dog you get, show them respect and they will watch your back.

Robert Siciliano personal security expert to Home Security Source discussing Home Security on Fox Boston

The $6.75 Million Dollar Laptop

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Robert Siciliano Identity Theft Expert

Dan Yost Chief Technology Officer of MyLaptopGPS brought attention to the Ponemon Institute, with sponsorship from PGP, has released their “Fifth Annual U.S. Cost of Data Breach Study.” As usual, the report is a treasure trove of great data (just like most people’s laptops are).

The average cost per breached data record rose $2 in 2009, to $204. That’s actually not too bad. The average cost of a breach was $6.75 million, compared to $6.65 million in 2008.

PC World has a good article to summarize, and thanks to lyger at DataLossDB for the pointer.

Not very many businesses are taking serious note of the fact that, on average, they have $6.75 million laptops walking around out there. For those who are, our hats are off.

Here’s an interesting excerpt:

“Overall, 42% of all cases in the Ponemon data-breach study involved third-party mistakes and flubs. In addition, more than 82% of the cases in the Ponemon study were organizations that had more than one data breach in 2009 involving the loss or theft of more than 1,000 records containing personal information. At about 40% of the companies that participated in the study, the chief information security officer (CISO) was in charge of managing the response related to the data breach.”

And how about the maximum data breach cost in the study? $31 million.

That’s a rather expensive laptop, and probably worth a few dollars to protect instead. (Note: the breach may actually have been the result of something other than a lost/stolen laptop, such as a network break-in).

The least expensive breach? $750,000. That beats $31 million, but $750k is still a pretty penny to pay, compared to protection.

Many thanks to Ponemon and PGP for another excellent study.

Protect your identity.

1. Get a credit freeze. Click on the preceding link and follow the steps for your particular state. This is an absolutely necessary tool to secure your credit. In most cases, it prevents new accounts from being opened in your name. This makes your Social Security number useless to a potential identity thief.

2. Invest in anti-virus and keep it auto-updated and check out my spyware killer IDTheftSecurty HERE

3. Go to my website and get my FREE ebook on how to protect yourself from the bad guy.

4. Invest in Intelius identity theft protection and prevention. Not all forms of identity theft can be prevented, but identity theft protection services can dramatically reduce your risk. (Disclosures)

Robert Siciliano Identity Theft Speaker discussing laptop security on The Today Show

Is Chip and PIN the Future?

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Robert Siciliano Identity Theft Expert

Chip and PIN is the name of a government-backed initiative in the United Kingdom to implement the EMV standard for secure payments.

There have been rumblings from Europe over the past year  about American based credit cards that solely rely on the magnetic strip not being accepted in the future due to security issues.  Australia recently stated they were getting rid of all magnetic strip based cards and going Chip and PIN within the next few years.

Meanwhile ZDNet reports “Researchers at Cambridge University have found a fundamental flaw in the EMV — Europay, MasterCard, Visa — protocol that underlies chip-and-PIN validation for debit and credit cards. As a consequence, a device can be created to modify and intercept communications between a card and a point-of-sale terminal, and fool the terminal into accepting that a PIN verification has succeeded.

“Chip and PIN is fundamentally broken,” Professor Ross Anderson of Cambridge University told ZDNet UK. “Banks and merchants rely on the words ‘Verified by PIN’ on receipts, but they don’t mean anything.”

This new research has shown that a PIN still needs to be entered, but any PIN code would be accepted. That’s not good. The researchers who cracked the code stated that the ability for the badguy to do this in the future is probable due to the fact that the attack itself is “elementary”.  That’s got to warm the cockles of organized crime.

The US has not adopted CHIP and PIN and many argue it is due to the costs involved. With 213 million cardholders and 1.2 billion credit cards in the U.S., there’s no shortage of opportunity for carders to maintain their current pace. However, an investment in a flawed technology isn’t wise.

You can’t protect yourself from these types of scams. However, by paying attention to your statements and refuting any unauthorized transactions within 60 days, you can recover your losses. When using any POS or ATM, pay close attention to details, and look for anything that seems out of place. If your card gets stuck in the machine or you notice anything odd about the appearance of the machine, such as wires, or error messages, don’t use it.

Protect your identity.

1. Get a credit freeze. Click on the preceding link and follow the steps for your particular state. This is an absolutely necessary tool to secure your credit. In most cases, it prevents new accounts from being opened in your name. This makes your Social Security number useless to a potential identity thief.

2. Invest in anti-virus and keep it auto-updated and check out my spyware killer IDTheftSecurty HERE

3. Go to my website and get my FREE ebook on how to protect yourself from the bad guy.

4. Invest in Intelius identity theft protection and prevention. Not all forms of identity theft can be prevented, but identity theft protection services can dramatically reduce your risk. (Disclosures)

Robert Siciliano Identity Theft Speaker discussing ATM skimming on NBC Boston

The State of Information Security Sucks

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Robert Siciliano Identity Theft Expert

The sheer volume of potential targets coupled with the vast amounts of money to be made has captured the attention of the global criminal hacking community.

Enterprise networks are becoming hardened and they are still vulnerable. Some are being penetrated directly while others are accessed through 3rd parities such as their clients or end users. Unprotected networks are being sniffed out and data breaches continue.

The organizations that track these breaches are bored, frustrated, hate the industry and offer no good news. Innovation isn’t happening fast enough and new laws and regulations aren’t effective in solving the problems.

PCI and all those who fall under its requirements are chasing their tail. Infighting continues and rumblings of lawsuits against PCI persist.

Law enforcement is getting better at investigating and catching the badguy, but there are far more of them then there are of us.

Between the TJX breach and the Heartland hack there were as many as 224 million credit and debit card numbers hacked. The criminals penetrated the networks “in broad daylight” so to speak, which means they didn’t have much trouble getting in. The hacks may have occurred via unsecured wireless networks, SQL injections or via social engineering though a phishing email with infected links.

While IT security professionals and white-hat hackers are fighting the battle with newer, better, faster, more robust technologies to keep the bad-guy out, the bad guy still gets in via the path of least resistance, which may be human error, laziness or a zero-day attack consisting of  something we’ve never seen before. Often it is the former.

New stories keep coming out depicting small businesses losing hundreds of thousands of dollars via online banking hacks and the banks filing suit so they don’t have to pay it back.

I just spoke to 60 bankers at a conference in Las Vegas. Many of them professed to learning a lot. . No offense here, but I am of the belief that nothing I say should be in any way “new information” to anyone in the banking industry.

As we move closer to mobile banking and a dozen new ways to process credit cards we create new opportunity for the criminals and we haven’t tightened up existing vulnerabilities yet.

We are fragmented and all over the place with an incredible array of interdependent technologies that are set up with convenience in mind and security second.

Somebody please tell me to shut up.

Protect your identity.

1. Get a credit freeze. Click on the preceding link and follow the steps for your particular state. This is an absolutely necessary tool to secure your credit. In most cases, it prevents new accounts from being opened in your name. This makes your Social Security number useless to a potential identity thief.

2. Invest in anti-virus and keep it auto-updated and check out my spyware killer IDTheftSecurty HERE

3. Go to my website and get my FREE ebook on how to protect yourself from the bad guy.

4. Invest in Intelius identity theft protection and prevention. Not all forms of identity theft can be prevented, but identity theft protection services can dramatically reduce your risk. (Disclosures)

Robert Siciliano Identity Theft Speaker discussing ATM skimming on ExtraTV