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Blackhat Hackers Love Office Printers

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The term, or in this case the word “blackhat” in tech generally refers to a criminal hacker. The opposite of black is white and a “whitehat” is a security professional. These terms originate from the “spaghetti western” movies when the bad guy cowboy wore a black hat and the law wore white hats. Fun huh?! Blackhat is also the name of the largest conference on the planet for information security. The conference itself is 20 years old and as Alex Stamos who is the CSO for Facebook and also Blackhat 2017’s keynote speaker said “Blackhat isn’t even old enough to drink” That statement reflects just how far we’ve come in information security and also how much more there is to do.

One of the presentations at Blackhat discussed printer security called “Staying One Step Ahead of Evolving Threats” by Michael Howard Chief Security Advisor of HP and painfully demonstrated just how much more there is to do.

Do you ever feel as if your office printer is dangerous? Most of us don’t. In fact, more than half of businesses don’t even bother adding printers to their security strategies. Mr Howard stated only 18% of IT security managers are concerned about printer security where as 90% are concerned about PC’s. That stat is one reason why ?92% of Forbes Global 2000 companies experienced a breach in 2016 which in part resulted in 4 billion records breached worldwide.

Hackers know this, so office printers are the perfect target for them. Remember, printers are connected to the network, and if unprotected, they are easily hacked. According to the Ponemon Institute, 60% of data breaches reported by companies involve printers. So, why do hackers love printers? Here are a bunch of reasons:

Networks are Vulnerable

Even if you have a firewall, there are several devices that might be on a network that are access points to that network. When you don’t add your printer to your security plan, it becomes a welcome access point to hackers. Once they get in, the consequences could be terrible for a business.

Hackers Can Get Useful Data

The data that hackers can get from printers that are not protected is unencrypted. If one of your staff members sends sensitive information to the printer, yet it is unencrypted, the hackers can read it. Mr Howard shared how one universitys unsecured printers led to students hacking tests days before they were taken, giving the students a significant advantage. Do you really want your company’s data to be open like that? All hackers have to do is take it if the printer isn’t protected.

They Know They Can Access Other Devices

Hackers also love office printers because they know that once they are in, they can access other unprotected endpoints on the network. Mobile devices are an excellent example of this. It is quite challenging to secure access to all of these devices. The more devices that are connected to the network, the easier it is to access it.

Information Leaks

How many times have you printed something at the office and let it sit in the tray for a while? This happens often. Hackers know this, too, and they can essentially print anything once they have access to the printer and retrieve it at any time. This easily opens up the business to compliance issues.

Finally, hackers love office printers because they get inside access. ?Once the printer is compromised, so is the rest of the network.

  • Change the printers default passwords.
  • All computing devices including printers need encryption.
  • Printer hard drives have lots of data. Destroy hard drives prior to recycling or reselling.
  • Printer firmware and software needs to be regularly patched and updated.
  • Use “fleet management” tools to ensure all of the companies devices are protected.

When businesses implement security policies and procedures that directly address endpoints, including printers, they significantly reduce risk and maintain proper network and data security compliance.

Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

How to Stop Your Cellphone from Getting Hacked

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If you are like most of us, you probably have a password, antivirus program, and a firewall for your home computer to protect it from hackers. Are you doing the same thing for your phone?

From 2015 to 2016 malware infections on smartphones swelled by 96%, and about 71% of the smartphones out there do not have any software at all to protect them. What does that mean for you? It means the odds are against you when it comes to getting your phone hacked. Luckily, there are some things you can do to protect your mobile phone from hackers:

  • Update Your Operating System – Many people skip updates for some reason. Don’t put it off. Most of these updates contain security fixes that your old operating system didn’t have.
  • Put a Lock On It – If your phone doesn’t have a passcode on it, it’s like leaving the front door of your home open for burglars. Hackers will get in; it’s just a matter of time. If you can, use a biometric method, like a swipe or finger tap. In addition, set up a good passcode. Make sure it’s totally unique and nothing a hacker can guess, like your address or birthday.
  • Use Caution with Public Wi-Fi – Public Wi-Fi is great, in theory, but it can also be dangerous, as it is very easy for hackers to access your info. It’s usually pretty safe to use a public Wi-Fi connection for things like catching up on the news or watching a movie, but don’t put any personal information into your device such as your banking password or credit card number.
  • Check Up On Your Apps – Hackers often use phone apps to access data. So, to make sure you are really safe, make sure to delete any apps that you aren’t using regularly. An outdated app can be dangerous, too, so make sure to always update when one is available. Also, only download apps from reputable sources like Google Play and iTunes.
  • Use a VPN – Finally, use a VPN, or virtual private network. This will encrypt your information when you use it over a public network. They are free or cheap, usually $5 to $30, and that small investment is definitely worth it for your safety.

Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

Hire an Ethical Hacker NOW!

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You might think it’s crazy to actually hire a hacker, but if you don’t have an ethical hacker on your security team, you could be playing a dangerous game.

Ethical hackers are called “white hat hackers” and are legal hackers, that help businesses find security problems in their networks. Developer and security teams, who build out codes, should have a white hat hacker on their side. This way, they will know from the start if the code is vulnerable. This is also known as “application security”.

How Important are Ethical Hackers?

How important is this? It’s so important that even the largest companies in the world are using this practice. Take Microsoft, for instance. They host a competition for white hat hackers, and challenge them to find any bugs present in their codes. This is called a “bounty”. On participant, was able to bypass every single security measure that Microsoft had in place. Can you imagine what would happen if he was one of the bad guys?

This type of security solution should be the first line of defense for your company, as they expose the risks that your company might have. Additionally, many companies used white hat hackers to ensure that they are complying with legal standards, such as HIPAA.

Wouldn’t Security Audits Work?

A security audit is basically a checklist for what a network has and doesn’t have in place. There’s not rubber on the road. Ethical hacking is a real world test. A security audit isn’t. The job of a white hat hacker is to find as many holes in the code as possible, and then report them back to the company. Another benefit of using an ethical hacker is that the information they provide helps to enhance the detection quality of products. An audit probably wouldn’t find this information.

What Does it Mean For Your Company?

Before anything, it’s important that you realize that an ethical hacker can help you and your business. A strong security program must focus on both the security of the code and the program’s security as it runs. This is where an ethical hacker will be most beneficial. Of course, it’s best to get the coding right the first time, but mistakes happen, and this is where a white hat hacker can make a huge difference.

So, the next time you talk about staffing, remember to bring up the addition of a white hat hacker. It could be the difference between keeping your data safe or being the victim of a real hacker.

Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

Malware Hack Attacking the Grid…BIGLY

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For more than four years, malware has been posing as legitimate software and infecting industrial equipment across the globe.

The malware, which looks just like the Siemens control gear software, has affected at least seven plants in the US. According to security experts, the malware was specifically designed to attack this industrial equipment, but what it does is not totally known. It is only described as a type of “crimeware.”

The malware was first hinted at in 2013, but at that time, it was not seen as dangerous, and many anti-virus programs were flagging it as dangerous, but it was considered a false positive. Eventually, it was seen as a type of basic malware, and upon further inspection, it was found that there are several variations. The most recent flag was in March 2017.

This particular infestation is only one of many malware infections that target industry. Approximately 3,000 industrial locations are targeted with malware each year, and most of them are Trojans, which sometimes can be brought in by staff on found or compromised USB sticks.

Most of these programs aren’t extremely harmful, meaning they won’t shut down production. However, what they could do is pave the way for more dangerous threats down the road. It also allows for sensitive information to be released.

It is not easy for hackers to infiltrate an industrial plant, and it takes good knowledge of layout, industrial processes, and even engineering skills to pull something like that off. This goes way beyond a simple malware attack.

However, these attacks have also brought to light the issue of how many legitimate files are being flagged as malware and vice versa. This means that the files can be used by the bad guys, who can then target a specific industrial site. There are thousands of these programs out there, ripe for the picking by observant hackers.

What can they do if they get this information? They could find out where the site is, who operates it, the layout and configuration, what software they have, and even what equipment they are using. Though this wouldn’t give them everything they need, it would be enough to plan a bigger, more dangerous attack.

Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

Second Hand and Discarded Devices Lead to Identity Theft

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A new study was just released by the National Association for Information Destruction. What did it find? Astonishingly, about 40% of all digital devices that are found on the second-hand market had personal information left on them. These include tablets, mobile phones, and hard drives.

The market for second hand items is large, and it’s a good way to find a decent mobile device or computer for a good price. However, many times, people don’t take the time to make sure all their personal information is gone. Some don’t even understand that the data is there. This might include passwords, usernames, company information, tax details, and even credit card data.  What’s even more frightening is that this study used simple methods to get the data off the devices. Who knows what could be found if experts, or hackers, got their hands on them. It wouldn’t be surprising to know they found a lot more.

Here are some ways to make sure your devices are totally clean before getting rid of them on the second-hand marketplace:

  • Back It Up – Before doing anything, back up your device.
  • Wipe It – Simply hitting the delete button or reformatting a hard drive isn’t’ enough. Instead, the device has to be fully wiped. For PCs, consider Active KillDisk. For Macs, there is a built in OS X Disk Utility. For phones and tablets, do a factory reset, and then a program called Blancco Mobile.
  • Destroy It – If you can’t wipe it for some reason, it’s probably not worth the risk. Instead, destroy the device. Who knows, it might be quite fun to take a sledge hammer to your old PC’s hard drive, right? If nothing else, it’s a good stress reliever!
  • Recycle It – You can also recycle your old devices, just make sure that the company is legitimate and trustworthy. The company should be part of the e-Stewards or R2, Responsible Recycling, programs. But destroy the hard drive first.

Record It – Finally, make sure to document any donation you make with a receipt. This can be used as a deduction on your taxes and might add a bit to your next tax return.

Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

Researchers Say Office of Personnel Management Hack Leads to Ransomware

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In June, 2015, it was revealed by an anonymous source that the Office of Personnel Management was hacked. This office, which administers civil service, is believed to have been the target of the Chinese government. This is one of the largest hacks in history involving a federal organization.

Slowly, the motivation behind the hacking is being understood. At first, it seemed obvious, the stolen data being personally identifiable information, which is what was taken can be used for new account fraud. But in government breaches, they usually look for military plans, blueprints, and documents that deal with policy.

The question, of course, is why did the hackers focus on this information? Well, some of the data that was taken was used to launch other attackers against contractors, and this resulted in the access to several terabytes of data.

Now, those who have become victims of this attack have found themselves being the target of ransomware.

Security experts have recently noticed that the victims have been getting phishing emails, and these messages look like they are coming directly from the Office of Personnel Management. When these emails arrive, the body and subject of the message seem as if the email contains an important file. When the unsuspecting victim downloads the .ZIP file, however, they instead receive a type of ransomware called Locky.

These attacks are much more dangerous than the average phishing attack. This is mainly due to the fact that they are being received by those who have worked with the Office of Personnel Management before. Thus, they have seen the genuine emails from the office, which look remarkably similar to the fake ones. The only thing that set the two emails apart was a typo that said “king regards,” instead of “kind regards,” and a phone number that doesn’t work. These are details that many people overlook, which makes it easy for hackers to be successful with these schemes.

Who was Really Behind This Hack?

Though experts believe that the Chinese government is behind this hack, there are some facts that look a bit fishy. For instance, since personal data was taken and data has been taking hostage, this seems much more like a typical cybercrime operation instead of something that a nation would do. After all, why would China be looking for a few hundred dollars from people who want their files back?

Of course, this could be a smokescreen and someone could just be using this attack as a smokescreen…and while experts are focused on this, the real attack could be planned for the future.

Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

How to protect your Mobile Phone from Hackers and Thieves

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Let’s cut to the chase:

  • Regularly back up the phone’s data! If this is done every day, you won’t have to worry much about losing important information if something happens to the phone—such as a ransomware attack.
  • Keep the phone’s software and applications updated.
  • Delete apps you no longer use, as these can reveal your GPS coordinates and garner data about you.
  • Never post about your vacation while you’re on vacation.

6WBut there’s more:

  • Employ the device’s password-protect function (which may even be a biometric like a fingerprint).
  • If the phone has more than one type of protection, use both.  You just never know if the phone will get lost or stolen.

Public Wi-Fi

  • Never use public Wi-Fi, such as at airports and coffee houses, to make financial transactions.
  • Though public Wi-Fi is cheaper than a cellular connection, it comes with risks; hackers can barge in and “see” what you’re doing and snatch sensitive information about you.
  • If you absolutely must conduct sensitive transactions on public Wi-Fi, use a virtual private network or a cellular data network.

And yet there’s more:

  • Switch off the Wi-Fi and Bluetooth when not in use. Otherwise, your physical location can be tracked because the Wi-Fi and Bluetooth are constantly seeking out networks to connect to.
  • Make sure that any feature that can reveal your location is turned off. Apps do collect location information on the user.
  • What are the privacy settings of your social media accounts set to? Make sure they’re set to prevent the whole world from figuring out your physical location. This is not paranoia. As long as you’re not hearing voices coming from your heating vents, you’re doing fine.
  • Are you familiar with the remote wipe feature of your mobile device? This allows you to wipe out its contents/files without the phone being in your hand—in the event it’s lost or stolen. Enable it immediately.
  • And also enable the “find my phone” feature. You may have lost it inside your car’s crevasses somewhere.

Robert Siciliano CEO of IDTheftSecurity.com, personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

Phishing attacks Two-Factor Authentication

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Hackers bank heavily on tricking people into doing things that they shouldn’t: social engineering. A favorite social engineering ploy is the phishing e-mail.

13DHow a hacker circumvents two-factor authentication:

  • First collects enough information on the victim to pull off the scam, such as obtaining information from their LinkedIn profile.
  • Or sends a preliminary phishing e-mail tricking the recipient into revealing login credentials for an account, such as a bank account.
  • The next phase is to send out a text message appearing to be from the recipient’s bank (or PayPal, Facebook, etc.).
  • This message tells the recipient that their account is about to be locked due to “suspicious” activity detected with it.
  • The hacker requests the victim to send the company (which is really the hacker) the unique 2FA code that gets texted to the accountholder upon a login attempt. The victim is to wait for this code to be sent.
  • Remember, the hacker already has collected enough information (password, username) to make a login attempt. Entering this data then triggers a send of the 2FA code to the victim’s phone.
  • The victim then texts back the code—right into the hacker’s hands. The hacker then uses it to get into the account.
  • The victim made the cardinal mistake of sending back a 2FA code via text, when the only place the victim is supposed to enter this code is the login field of their account when wanting to access it!

So in short, the crook somehow gets your password (easy with brute force software if you have a weak password) and username or retrieved in a data dump of some hacked site. They spoof their text message to you to make it look like it came from the company of your account.

Red flags/scams/behaviors/requests  to look out for:

Pay Attention!

  • You are asked via phone/email/IM etc to send someone the 2FA code that is sent to your mobile (prompted by their login attempt).
  • If you receive the 2FA code, this means someone is trying to gain access to your account. If it’s not you, then who is it?
  • Never send any 2FA code out via text, e-mail or phone voice. Never. Consider any such request to be a scam.

Robert Siciliano CEO of IDTheftSecurity.com, personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

Phone Account of FTC Chief Technologist hijacked

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An impostor posed as Lorrie Cranor at a mobile phone store (in Ohio, nowhere near Cranor’s home) and obtained her number. She is the Federal Trade Commission’s chief technologist. Her impostor’s con netted two new iPhones (the priciest models—and the charges went to Cranor) with her number.

11DIn a blog post, Cranor writes: “My phones immediately stopped receiving calls.” She was stiffed with “a large bill and the anxiety and fear of financial injury.”

Cranor was a victim of identity theft. She contacted her mobile carrier after her phone ceased working during use. The company rep said her account had been updated to include the new devices, and that her Android’s SIM cards had been disabled. The company replaced the SIM cards and restored use of her phones.

The company’s fraud department removed the charges but blamed the theft on Cranor.

So how does an impostor pull off this stunt so easily? Stores owned by the mobile carrier are required to ask for a photo ID and last four digits of the customer’s SSN. However, at a third party retailer, this requirement may not be in place. In the Cranor case, the crook used a photo ID of herself but with Cranor’s name—and was not required to reveal the victim’s SSN last four digits.

Cranor’s Actions

  • Changed password of online account
  • Added extra security PIN
  • Reported the theft to identitytheft.gov
  • Placed a fraud alert and got a free credit report
  • Filed a police report

Hijacking a smartphone is becoming more common, with the FTC having received over 2,600 reports just for January this year.

You may not think that this type of fraud ranks as high as other types of fraud, but it all depends on the thief and his—or her—intentions. Though the thief may only want to sell the phones for a little profit, a different kind of crook may want to hijack a phone to commit stalking or espionage. Or  the thief can gain access to the victim’s text messages. If the phone is used for two factor authentication, then a thief would have access to your One Time Passwords (OTP) upon logging into a critical website. There’s all sorts of possibilities.  The most important tip: add an extra security PIN to your account. This way, whether over the phone, web or in person, this “second factor” of authentication will make it harder for a thief to become you.

Robert Siciliano CEO of IDTheftSecurity.com, personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

TeamViewer Clients Victims of other Hack Attacks

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Get an account with TeamViewer, and you will have a software package that enables remote control, online meetings, desktop sharing and other functions between computers.

9DBut recently, customers of TeamViewer have reported remote takedowns of their computers that resulted in different forms of monetary theft, such as bank accounts being cleaned out.

The cyber thieves controlled the victims’ computers via their TeamViewer accounts. Customers would witness their mouse arrow suddenly moving beyond their control.

The infiltration, though, did not occur on TeamViewer’s end, insists the company. Instead, the software company called users “careless” because they reused their TeamViewer passwords on other sites like LinkedIn, reports an article at theregister.co.uk. The company has since apologized. Frankly, I agree with TeamViewer. Careless password reuse is one of the main reasons why so much fraud is occurring.

The stream of support tickets from customers prompted TeamViewer to implement two new security checks which will warn customers via e-mail of suspicious login attempts to their TeamViewer account and ask their permission to allow this or not.

Another safeguard newly in place will be that of the company checking the GPS of login attempts, plus requiring a password reset when anybody tries to log in from a new location.

Some customers have been critical that the release of these new security features took too long, since the reports of the hacking began a few weeks prior to the finalization of these new features.

As mentioned, the origin of these hacks is apparently the reuse of TeamViewer passwords on other sites that were then hacked. TeamViewer managed to get ahold of the leaked passwords, and also leaked e-mail addresses, that were all the cyber crooks needed to remotely hijack the computers.

However, some victims reported that they never reused their password and even had two-factor authentication. Further, some victims are placing blame on the company for the breaches.

The company is taking the breach seriously and wants its affected customers to upload their log files. TeamViewer especially wants to hear from customers with two-factor authentication who were compromised.

Robert Siciliano CEO of IDTheftSecurity.com, personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.