Identity Theft Credit Card Security

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Robert Siciliano Identity Theft Expert

Credit card fraud comes in two different flavors: account takeover and new account fraud. Account takeover occurs when the identity thief gains access to your credit or debit card number through criminal hacking, dumpster diving, ATM skimming, or perhaps you simply hand it over when paying at a store or restaurant. Technically, account takeover is the most prevalent form of identity theft. I’ve always viewed it as simple credit card fraud, rather than “identity theft” in its truest sense.

New account fraud, as it relates to credit cards, occurs when someone gains access to your personal identifying information, including your name, address and, most importantly, your Social Security number. With this data, a thief can open a new account and have the card sent to a different address. This is true identity theft. Once the identity thief receives the new card, he or she maxes it out and doesn’t pay the bill. Over time, the creditors track down the victim, blame him or her for the unpaid bills, and demand the owed funds. New account fraud destroys the victim’s credit and is a mess to clean up.

Victims of account takeover are likely to discover the fraud in numerous ways. They may notice suspicious charges on a credit card statement, or the credit card company may notice charges that seem unusual in the context of the victim’s established spending habits. Credit card companies have anomaly detection software that monitors credit card transactions for red flags. For example, if you hand your credit card to a gas station attendant in Boston at noon, and then a card present purchase is made from a tiny village in Romania one hour later, a red flag is raised. Common sense says you can’t possibly get from Boston to Romania in one hour. The software knows this.

Victims of account takeover only wind up paying the fraudulent charges if they don’t detect and report the crime within 60 days. A 6o day window covers two billing cycles, which should be enough for most account-conscious consumers who keep an eye on their spending. During that time, you are covered by a “zero liability policy,” which was invented by credit card companies to reduce fears of online fraud. Under this policy, the cardholder may be responsible for up to $50.00 in charges, but most banks extend the coverage to charges under $50.00. After 60 days, though, you are out of luck. So pay attention to your statements. As long as you do, account takeover should not hurt you financially.

But new account fraud is another story entirely – one that can and will hurt you if you don’t protect yourself. You may not be held financially responsible for the charges themselves, but you will pay in time, and time is money. In some cases you may pay lawyers or private investigators, or you may need to take time off from work, depending on how dire your credit situation becomes. Identity theft victims have been denied credit due to the unpaid debts in their names, and have missed opportunities to purchase homes as a result.

Protecting yourself from account takeover is relatively easy. Simply pay attention to your statements every month and refute unauthorized charges immediately. I check my charges online once every two weeks. If I’m traveling extensively, especially out of the country, I let the credit card company know ahead of time, so they won’t shut down my card while I’m on the road.

Protecting yourself from new account fraud requires more effort. You can attempt to protect your own identity, by getting yourself a credit freeze, or setting up your own fraud alerts. There are pros and cons to each.

Robert Siciliano Identity Theft Speaker discussing identity theft hackers

Insider Identity Theft Poses Major Threats

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Robert Siciliano Identity Theft Expert

A Boston woman has been indicted for allegedly stealing at least 34 identities, which she was able to access from her workplace, a medical cost-management firm.

“This was an extensive scheme in which the defendant used her access to the victims’ personal identifying information as a means to steal their identities, obtain credit cards in their names without their knowledge, and then use those credit cards to make purchases for her own personal gain,” said the local District Attorney. “The defendant had access to a large database of health care professionals that contained their personal information.”

State police learned of the fraud when a physician discovered that a credit card had been set up in her name and sent to a P.O. Box in Lowell, Massachusetts. Further investigation by postal inspectors revealed that other cards had also been sent to this P.O. Box. If convicted, she could face up to 75 years in state prison for 15 counts of grand larceny, 100 years for 20 counts of credit card fraud, 55 years for 22 counts of identity theft, and 20 years in for being a “common and notorious thief.”

As much as 70% of all identity theft is committed by someone with inside access to organizations such as corporations, banks or government agencies, or simply someone who has an existing relationship with the victim. People with access to sensitive personal data are most likely to commit identity theft. For many, it’s just too easy not to.

An identity thief begins by acquiring a target’s personal identifying information: name, Social Security number, birth date and address, in that order. If the thief has regular access to a database, he can simply copy and paste the information into an online credit application, or hand write the information on a paper credit card application.

Many credit applications request current and previous addresses. So the thief fills out the victim’s current address as “previous” and plugs in a new address, usually a P.O. Box or the thief’s own address, where the new credit card will be sent. I’m amazed that a lender or credit card company can be careless enough to send a new credit card to a relatively anonymous P.O. Box. The lender just checks the victim’s credit and, since everything matches, no red flags pop up. The card is issued and the fun begins.

Once the thief receives the new card, he or she activates it from a throwaway cell phone. The next step is to either use the card to withdraw as much cash as possible from an ATM, or max it out with charges and then resell the stolen goods through classified ads or online auctions. If the thief is suffering from a drug addiction, it can be impossible to stop this cycle, because stealing identities goes hand in hand with addictive behavior. It’s like gambling. Thieves get a high or a rush when they feel they’re beating the system.

In the case of the Boston woman mentioned above, most people’s first response would be a determination that her employer should have done more to protect the data. There are numerous technologies that monitor, manage, control and restrict who has access to sensitive information. Today, these technologies are being deployed more often than ever before, due to various regulatory issues. However, regardless of what technologies are deployed, all you need to open a file cabinet is a key, if the cabinet is even locked in the first place. So how do you protect yourself when someone has full access to all your information?

1. Get a credit freeze. Go online now and search “credit freeze” or “security freeze” and go to consumersunion.org and follow the steps for the state you live in. This is an absolutely necessary tool to secure your credit. In most cases it prevents new accounts from being opened in your name.
2. Invest in Intelius Identity Protect. While not all forms of identity theft can be prevented, you can effectively manage your personal identifying information by knowing what’s buzzing out there in regards to YOU.

Includes;
Personal Identity Profile – Find out if you’re at risk for identity theft with a detailed report of your identity information, including a current credit report, address history, aliases, and more.

24/7 Identity Monitoring and Alerts – Prevent identity theft with automatic monitoring that scans billions of public records daily and alerts you to suspicious activity.

Identity Recovery Assistance – Let professionals help you recover your identity if you ever become a victim of identity theft.

Robert Siciliano Identity Theft Speaker discussing identity theft

Identity Theft Scammers Targeting Online Classifieds

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Robert Siciliano identity theft expert

Throughout the past week or so, scammers from Nigeria, Belgium and the UK have been coming after me in full force, via Craigslist. Unfortunately, the popular online classifieds website has become a launchpad for criminal activity. Everything from online affinity or advance fee scams to baby killers and the Craigslist killer have hampered the website’s reputation.

I use Craigslist to find renters for an apartment that I own. Last year, scammers copied my advertisement verbatim, except for the contact information, which they replaced with their own, and the price, which they reduced by half. The scammer, who claimed to be the property owner, informed potential renters that he was in Austria, and instructed them to drive by the apartment, and to send him a deposit check if they liked the look of the place. Fortunately, I happened to be present when a couple came by, per the scammer’s instructions. We discovered the ruse and contacted Craigslist. The fake ads continued popping up, but after numerous emails to Craigslist, they were all removed.

Last week I posted a new ad, and within minutes, I received the following email:

Subject: RENTAL INQUIRY!!hope to hear from you soon

Hello Robert,

Let me know if the room/apt you advertise on craigslist.com is still available and let me know if you can accept certified cashier check as mode of payment..And the last price for the space.

I’m presently in Belgium.I will be coming immediately the place is vacant for me to move in.But the issue is that because of the distance i wont be able to come to see the place.Meanwhile let me tell you a ill about myself..I don’t smoke and I don’t have boyfriend.Am Sarah Smith and my nick name is SERA and am 26years old i lost my dad some years back when i was young so my mom had to remarry so she married to Mr Scott Michael who is my step dad now..He has been the one who has been taking care of me all this while i believe he is a God sent to me cux i have never regretted moment with him..Things i like are as follows reading,swimming and chatting with people around me and also make them happy..I have always been thinking of how i will affect peoples life positively by making donations to the less privileges cus when i looked at my pass when i lost my dad from the story my mom told me..I noticed it is not easy for people that as no parent.Well i hope when we meet in person you will know more about me..Meanwhile my step dad will need the followings to make payment to you ASAP..

1.Your name and surname.
2.Address in full with the zip code..
3.I will need your phone number

I wait to have this information from you so that my step dad can make payment for the rental fee and security deposit in advance … I Await to hear from you….

Hope to hear from you pretty soon.

Thanks, SARAH

It’s easy to dissect this scam. The person who sent this email has two goals. First, the scammer wants to build a relationship with his or her mark. He or she provides a (horribly written) story in an attempt to establish trust. The victim is then more likely to fall for the scam, following the scammer’s instructions and conducting the necessary financial transactions. Many victims are foolish enough to provide account numbers or other personal identitifying information. Second, the scammer is setting up an affinity, or advance fee scam. In such a con, the scammer mails you a check. You deposit this check in your bank account, and it temporarily clears. In that limited window of time, the scammer will request that you return some or all of the money. He may claim to have changed his mind about renting or buying from you, or that he accidently made the original check out for more than the agreed upon sum. So you wire the money back. Within a day or two, the bank calls to let you know that the original check was counterfeit. So you’ve lost the money you wired to the scammer.

How can you protect yourself from scams like this, or other scams that take advantage of online classified ads? Use common sense, be smart, and pay attention. If you do that, you won’t fall for these types of cons.

When we were young, our parents told us not to talk to strangers. Strangers are not yet part of our trusted circle. So don’t trust them! There’s no benefit to paranoia, but being a little guarded can prevent you from stumbling into a vulnerable situation.  Since predators use online classifieds to lure unsuspecting victims, you should find out as much as possible about strangers who contact you. Use Google or iSearch.com to investigate names and email addresses.

Whenever possible, deal locally. People who cannot meet you in your town are more likely to be scammers. And even when you do meet in person, you should be wary.

Never engage in online transactions involving credit cards, cashier’s checks, money orders, personal checks, Western Union, MoneyGram or cash, that require you to send money to a stranger in response to money they have sent you. This is an advance fee scam.

Be smart. Don’t disclose your financial information, including account or Social Security numbers, for any reason. Scammers will say anything in order to get this information.

Prevent check fraud. When sending checks in the mail, you want to prevent “check washing,” which occurs when they recipient alters the name of the payee and increases the dollar amount, draining your checking account. Something as simple and inexpensive as a select uni-ball pen can help. These pens contain specially formulated gel ink (trademarked Uni-Super Ink™) that is absorbed into the paper’s fibers and can never be washed out.

Secure your PC. Make sure your PC is protected with McAfee anti-virus software and all your critical security patches in your operating system are up to date.

Protect your identity. You can’t prevent all forms of identity theft. However you can significantly reduce your risk by making a small investment in your personal security by investing in Intelius Identity Protect or considering the options described in this blog post.

Robert Siciliano identity theft speaker discussing advanced fee scams

Check Fraud Identity Theft is Rising

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Robert Siciliano Identity Theft Expert

As opening new lines of credit becomes more difficult, identity thieves are gravitating toward check fraud.

Check fraud is a billion dollar problem. As predicted by the Identity Theft Resource Center, check fraud, which accounted for 12% of financial crimes in 2007, increased to 17% in 2008. According to the American Bankers Association Deposit Account Fraud Survey Report, $969 million were stolen via check fraud in 2006, up from a reported $677 million in 2003. Of the $969 million dollars lost to check fraud, 38% was stolen through return deposit scams, 27% was stolen using cloned checks, 28% was stolen using counterfeit checks,  and 7% was stolen by altering or washing checks.

In an article in The New York Post, a brazen ring of thieves enlisted crooked bank tellers to run a check fraud scheme that was brought down when the crooks made the mistake of forging checks from a NYPD account. Two criminal hacker ringleaders organized the counterfeit scam, using 950 “soldiers,” or “mules,” to deposit and cash counterfeit checks, netting them millions of dollars. Three bank tellers were involved, stealing and selling customer profiles which included names, Social Security numbers, and account numbers. Insider identity theft of this kind accounts for up to 70% of all instances of identity theft.

Check fraud victims include banks, businesses and consumers themselves. Our current system for cashing checks is somewhat flawed. Checks can be cashed and merchandise can be purchased even when there is no money in the checking account.

I presented a program on motivation and self-improvement at a women’s prison in Massachusetts a few years back. I requested a little background on the women I was speaking to, just because I watch too many movies and I wanted to know if there was any possibility I’d get shanked. The case worker informed me that about 80% of the women were incarcerated for check fraud and shoplifting. It seems that when some people get a checkbook, they consider it an opportunity to print money.

There are numerous forms of check fraud:

Forged signatures are the easiest form of check fraud. These are legitimate checks with a forged signature. This can occur when a checkbook is lost or stolen, or when a home or business is burglarized. An individual who is invited into your home or business can rip a single check from your checkbook and pay themselves as much as they like. Banks don’t often verify signatures until a problem arises that requires them to assign liability.

Forged endorsements generally occur when someone steals a check and cashes or deposits it. There’s really nothing anyone can do to protect themselves from this, aside from guarding their checks and going over their bank statements carefully.

Counterfeit checks can be created by anyone with a desktop scanner and printer. They simply create a check and make it out to themselves. In order to prevent your checks from being counterfeited, make sure you shred all canceled checks before throwing them away, and be sure to lock up any checks in your home or office. Consider a locked mailbox so nobody can access your bank statements. You should also seriously consider using online banking exclusively, and discontinuing paper statements.

Check kiting or check floating usually involves two bank accounts, where money is transferred back and forth, so that they appear to contain a balance which can then be withdrawn. A check is deposited in one account, then cash is withdrawn despite the lack of sufficient funds to cover the check. In this case, it’s generally the bank or whoever cashed the check that gets burnt, unless they are able to go after the person who used their own account.

Check washing involves altering a legitimate check, changing the name of the payee and often increasing the amount. This is the sneakiest form of check fraud. When checks or tax-related documents are stolen, either from the mail or by other means, the ink can be erased using common household chemicals such as nail polish remover. This allows the thieves to endorse checks to themselves. In this case, something as simple and inexpensive as a select uni-ball pen can help. Select uni-ball pens contain specially formulated gel ink (trademarked Uni-Super Ink™) that is absorbed into the paper’s fibers and can never be washed out. The pen costs two bucks and is available at any office supply store.

If you write a check to pay a bill and then put it in your mailbox for the postal carrier to deliver, you put yourself at a higher risk for check fraud. Thieves see that red flag up and go phishing for checks. I suggest using a uni-ball pen and taking checks directly to the post office, or dropping them in a big blue mailbox.

If you plan to do any online banking, which millions do, make sure your PC is protected with McAfee anti-virus software and all your critical security patches in your operating system are up to date.

Robert Siciliano identity theft speaker discussing identity fraud and security

How to prevent social media identity theft

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Robert Siciliano Identity Theft Expert

Two words: you can’t. However, there are several things you can and should do in order to manage your social media identity, which may prevent social media identity theft. What exactly is social media identity theft? It’s a form of cybersquatting using social media sites.

If you’ve ever attempted to join a social media, more commonly known as a social networking site, or applied for an email account, and found that your first and last name were already taken, that may or may not have been social media identity theft, or cybersquatting.

There may be someone out there who shares your exact name and happened to register first, or else there is someone out there who took your name so that you can’t have it, or who wants to sell it back to you, or wants to pose as you and disrupt your life. These are all possibilities.

The most damaging possibility occurs when someone wants to pose as you in order to disrupt your life. This disruption can take on many forms. They may pose as you in order to harass and stalk you, or to harass and stalk people you know. Or they may steal your social media identity for financial gain. Throughout my years working in the field of financial crimes and identity theft, I’ve seen plenty of social media identity theft that led to financial loss. The thieves use a combination of email and social media to extract funds from others, or to open new accounts.

There are hundreds, or maybe even thousands, of social media sites (Facebook, MySpace, Twitter, YouTube), web-based email providers (hotmail.com, gmail.com, yahoo.com) and domain extensions (.com, .net, .biz). Then there are all the blog portals, such as WordPress and Blogspot. Even your local online newspaper has a place for user comments, and most people would want to register their own names before someone else comments on their behalf.

Social media websites offer the option to provide your real name as well as a user name. The user name may be a fun chat handle or an abbreviation of your real name. The key is to give your real name where requested and also to use your real name as your user name. Even if you don’t plan on spending any time on the site, or to use the domain or email, you want to establish control over it.

The goal is to obtain your real first and last name without periods, underscores, hyphens, abbreviations or extra numbers or letters. Your ideal name, for example would be twitter.com/RobertSiciliano, RobertSiciliano.com, orRobertSiciliano@anymail.com. This strategy won’t prevent someone else from registering with your name and adding a dot or a dash, but it trims down the options for a thief.

Some names are very common, or are also owned by someone famous. If that applies to your name, you can still take actions to manage your online reputation. If there is any uniqueness to your name or the spelling of your name, it’s still a good idea to claim your name in social media and work toward managing your online reputation.

Understand that your name is your brand. Your name is front and center on every document you sign and every website that shows up when your name is searched. The phrase, “All I have is my good name,” has never rung truer than today. If you are a writer, blogger, personality of any sort, or anyone who “puts it out there,” you probably already know enough to do these things. But there is more to do.

If someone, perhaps a potential employer or mate or client, searches your name on Google Web, Google Blogs or Google News, what will they find? Will it be someone else posing as you? Will it be a picture of you doing a keg stand? Or will it be you in your nicest outfit, accepting an award for an accomplishment? Either way, you need to manage your online identity and work toward preventing social media identity theft.

This isn’t an easy task. Nor is it fun. It can be time consuming and almost overwhelming. But I believe that the long term rewards are worth it.

  1. Register your full name and those of your spouse and kids on the most trafficked social media sites, blogs, domains or web based email accounts. If your name is already gone, include your middle initial, a period or a hyphen. It’s up to you to decide whether or not to plug in your picture and basic bio, but consider leaving out your age or birthday.
  2. Set up a free Google Alerts for your name and get an email every time your name pops up online.
  3. Set up a free StepRep account for your name. StepRep is an online reputation manager that does a better job than Google Alerts does of fetching your name on the web.
  4. Consider dropping $65 on Knowem.com. This is an online portal that goes out and registers your name at what they consider the top 120 social media sites. Their top 120 is debatable, but a great start. The user experience with Knowem is relatively painless. There is still labor involved in setting things up and with some of the 120. And no matter what you do, you will still find it difficult to complete the registration with all 120 sites. Some of the social media sites just aren’t agreeable. This can save you lots of time, but is only one part of solving the social media identity theft problem.
  5. Start doing things online to boost your online reputation. Blogging is best. You want Google to bring your given name to the top of search in its best light, so when anyone is searching for you they see good things. This is a combination of online reputation management and search engine optimization for your brand: YOU.
  6. If you ever stumble upon someone using your likeness in the social media, be very persistent in contacting the site’s administrators. They too have reputations to manage and if they see someone using your photo or likeness they would be smart to delete the stolen profile.
  7. Or do nothing and don’t worry about it. But when some other John Doe does something stupid or uses your name in a disparaging way or for identity theft, and people assume that it’s you, remember that I told you so.
  8. Despite all the work you may do to protect yourself, you still need identity theft protection and Internet security software.

Robert Siciliano, identity theft speaker, discusses social media privacy.

ATM Skimmer Defeated By Customer

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Identity Theft Expert Robert Siciliano

Its not often that I get to report on the victim becoming the victor. It’s nice to see the good guys win one.

I met a charismatic gent on FOX and Friends named Sean Seibel. Sean has a unique job title at Microsoft: User Experience Evangelist. Sean’s job is to be on top of what’s new and what’s next in technology, in the next 5-7 years. He’s a futurist. He and I spoke in the green room of the show before we appeared together on a segment regarding ATM skimming.

ATM skimming often results in forms of identity theft, credit card fraud or bank fraud.

To be a User Experience Evangelist requires a certain vision, insight and the ability to go beyond what’s current or obvious. Sean proved his ability to see “more” by trumping a gang of identity thieves who set out to steal millions from ATMs but “only” got away with $500,000.

Sean stopped at an ATM to get some cash to pay his barber. When he inserted his ATM card in the machine, he noticed a bit of resistance. Most people wouldn’t think twice about this. But Sean doesn’t think like most people. Then the screen said the machine was unable to read his card so he tried again. The second time, the machine gave him an error message. Before he tried again, he thought about a report he had heard about devices that fraudsters attach to the outside of card readers on ATM machines and wondered if that was the source of his problem.

He says, “I’m looking at the thing and thinking, this can’t be. No way. There are all these stories and myths about it, but I actually found one in the wild.”

Sean was face to face with an ATM skimmer, one that he had just swiped his card through. His heart started pounding. Adrenalin was rushing through his body. He was concerned, not just that he might be scammed, but that criminals might be very close by, maybe even behind him or watching him. However, that did not deter him.

Sean says, “I tried to pull on the green plastic surrounding the card slot and found that it peeled right off.” This plastic ATM skimmer had an SD card built into it to store all the stolen data. Sean went into the bank and notified the branch manager, who had never seen an ATM skimmer and didn’t know what to do. She took the skimmer and thanked Sean.

Then Sean remembered, from numerous reports about ATM skimming, that there are usually 2 parts to the ATM skimmer. One is the skimming device itself, the second is a micro-camera placed somewhere on the machine, where it 1arecords the user’s PIN. The camera is often installed in a false brochure holder that taped to the ATM. In this case, it was behind a small mirror that alerts the ATM user to beware of “shoulder surfers.”

Sean went back to the still operational ATM, where people were waiting in line for their cash, and noticed a tiny video camera behind an extra mirror attached to the machine, positioned right over the key pad where it could record user’s PINs. Not being a bank employee and not wanting to alarm any of the people iwaiting, he actually got in line, waited his turn (knowing that the skimmer was gone and nobody was in danger) and pulled the camera off the ATM.

He brought the camera to the bank manager, who replied by saying, “Maybe we should shut 2b*that machine down, huh?” Sean said, “I think that’s a good idea.” The bank manager contacted bank security, shut down the machine and alerted other area banks. The identity thieves netted $500,000 from their scam, rather than the millions they might have stolen had Sean Seibel not foiled their operation.

Bank branch manager…ZERO
Identity Thieves……….$500,000
Sean Seibel foiling their operation and becoming a hero to many….Priceless.

Some great tips from Marite Ferrero, of CardSwitch Technology:

  • Skimming has been and will continue to be the most common type of ATM-related fraud.
  • Criminals attach skimming devices over card slots on ATMs to steal data as the machine reads the card’s magnetic strip.
  • Hidden cameras record victims typing in their PIN codes.
  • More sophisticated criminals use wireless keypad overlays, which transmit PINs to a nearby laptop, instead 3bof cameras.
  • The U.S. Secret Service estimates that annual losses from ATM skimming total about $1 billion each year, or $350,000 a day.
  • Bank ATMs are more vulnerable than standalone ATMs.
  • Standalone ATMs in grocery stores or on the street use technology that encrypts the PIN pad, making them more difficult for criminals to hack.
  • Standalone ATMs are often positioned near the watchful eye of cashiers or store owners, so it’s harder to install skimmers without being caught.
  • Bank ATMs are also more highly trafficked, which means a bigger potential payoff for the criminals.

Also, invest in identity theft protection and make to update your PC’s McAfee internet security software.

Identity theft expert Robert Siciliano discusses ATM skimming.

Perez Hilton is a Hater and Social Media Suffers

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Robert Siciliano Identity Theft Expert

I was on CNN this week and CNN also featured Perez Hilton, who was hired by Donald Trump, to judge a beauty contest and Hilton made hateful remarks about Miss Californias beliefs. Perez is a hateful sardonic celebrity critic, and his actions are parallel to others who rant and hate, spew racist comments and even kill. Perez Hilton posts numerous videos of himself in the media, but he hasn’t posted this video on CNN to his site, because he knows he’s wrong. He is right now downgrading the story on his own site because of the heat is he getting.

CNN invited me to discuss the murder of a young woman who was stalked and harassed via social media, specifically YouTube and Facebook. She was eventually shot and killed in her college classroom by her stalker, who then put the gun in his own mouth.

Anyone who reads this blog does so because they are intent on improving their personal safety by way of information security. With almost 50,000 reads a month on a variety of portals, I’ve come to understand the reader a bit. You guys want and need news that’s going to help save you time and money by preventing criminals and scammers from trying to take it.

I got my legs in personal security as it pertains to violence prevention. I started doing this in 1992, teaching self defense. My background as a scrawny, greasy Italian kid growing up in the Boston area, fighting my way though life and meeting other victims along the way brought me to a place where teaching others how to protect themselves gave my life a purpose. As my business grew, I needed more technology. I also needed “merchant status,” which is the ability to accept credit cards, which led to even more technology. In the early 90s, I set up my IBM PS1 Consultant PC, Windows 3.1, 150mb hard drive, and became hooked on technology. Soon after, I was plugged into the Internet. Within weeks, my business was hacked. Thousands of dollars in orders and credit card information went out the window. Now, personal security meant self defense from a different kind of predator: identity thieves and criminal hackers.

My passion is personal security as it relates to violence and fraud prevention. It’s all encompassing. I talk about the things that mom and dad didn’t teach you. Lately, I’ve been discussing broad issues that no parent is prepared to discuss. Really, neither am I. But somebody’s go to do it.

I love technology. But it has a very dark side to it. And predators have rapidly figured that out. I’m not blaming technology for this. Just its users.

Social networking is changing the world. Everybody’s information is everywhere, and access is instant. Predators use these tools more than ever to stalk children online. Stalkers can anonymously harass and harangue women or men, and law enforcement’s hands are tied.

Anyone can post relatively anonymous rants and raves, saying anything they like with little or no repercussions. Simple online newspaper articles meant to provide information about some innocuous issue devolve into hateful rants against the author or the source, thanks to the first few comments on the thread. A single comment can lead people in this dangerous direction. Newspapers need eyeballs, so they rarely police these comments, and the public puts up with them. Hate, racism, sexism and overall ignorance permeate every online newspaper and social network. Not a day goes by that I don’t see something entirely inappropriate for public consumption.

With social media, everyone gets a say. The KKK used to be a bunch of cross burning hillbillies. Terrorists lived in caves. Militias and skinheads were small groups that held an occasional rally. Now, they have an international platform, which they use to promote their agendas and recruit believers. Lots of people have very bad things to say and it’s hurting a lot of people. Words incite. What we say leads to action. We become what we think about. If we are fed hate, we act hatefully.

Most school shooters have read the manifests of what occurred at Columbine. Many serial killers study other serial killers. Every story we read about the Craigslist Killer and others like him reveals a bag with a knife, duct tape, rope, and wire ties. They all consume this information.

Coming from a personal security perspective, I am seeing lots of bad things happening to good people. Bad things are being said and bad things are happening. Totally unacceptable and hateful rants have become acceptable, when 10 years ago those kinds of rants would have been unheard of. Let’s get this straight, I’m no puritan. I’m certainly no saint. I’ve been there, done that, and have plenty of skeletons in my closet. I’m capable of saying anything and doing almost anything, and nothing offends me. I’ve lived a hard life and danced with the devil on plenty of occasions.

The meteoric rise of Perez Hilton is a direct sign of what’s wrong with social media and web 2.0. Web 2.0 can be used for good, or for very bad. Perez Hilton is a hateful person with an agenda. He says horrible things and uses social media as a platform to distribute his agenda no differently than a terrorist. What’s worse is millions of people follow him. For him, its not “all in fun”, its hate.

We all need leaders to take charge. Everyone needs direction on some level. Perez Hilton leads a flock of misguided and lost souls. And he empowers them no differently than Hitler, Mussolini, Pol Pot, Saddam, Stalin, David Koresh or Jim Jones did.

Hurtful, hateful ranting isn’t freedom of speech. It’s irresponsible and it’s bad karma. It will only lead to hurt and hate. Its okay to have beliefs, but when those beliefs have a tonality of hate and you express hate in your words, the problem mushrooms.

I spend more energy not saying what I want to say. My mother and father taught me tact. And it’s taken a lifetime to apply it, believe me. I use social media to spread what I hope is a better message, tactfully. I hope you rise against what is happening here and spread a better word. Lead. Don’t be led.

Robert Siciliano Identity Theft Speaker discussing Hate on CNN